We are looking for the following specific requirements
- Bachelor’s degree in Business Administration, Operations Management, Communications, or a related field is preferred but not required.
- Minimum of 2 years of experience in service coordination, scheduling, dispatching, or a similar operations support role.
- Experience working in cleaning, janitorial, maintenance, or other field service industries is an advantage.
- Excellent organizational and multitasking skills with the ability to prioritize work in a fast-paced environment.
- Strong verbal and written English communication skills.
- Excellent customer service and problem-solving skills.
- Ability to work independently in a fully remote environment.
- Strong attention to detail and ability to maintain accurate records.
- Excellent time management and ability to manage multiple priorities.
- Ability to follow structured systems, workflows, and standard operating procedures (SOPs).
- Professional, reliable, and able to maintain confidentiality in client and internal communications.
Your responsibilities will include (but are not limited to):
- Create, manage, and maintain daily, weekly, and monthly schedules for cleaning and janitorial teams.
- Assign and dispatch field staff based on availability, location, and skillset.
- Monitor job progress and adjust schedules to accommodate emergencies, cancellations, or changes.
- Maintain accurate records of work orders and technician assignments.
- Serve as the primary point of contact for customer inquiries, service requests, and concerns.
- Follow up with clients to ensure timely resolution of issues and high customer satisfaction.
- Communicate professionally with clients through phone, email, and CRM systems.
- Document service issues, customer feedback, and resolutions in internal systems.
- Support invoicing and reporting by providing accurate job completion and time-tracking information.
- Collaborate with operations and management teams to identify service gaps and recommend process improvements.