Overview:
We are seeking a highly organized and proactive Service Coordinator to join a reputable service-based company in Canada.
We are looking for the following specific requirements:
- Bachelor’s degree preferred but not required (Business Administration, Operations Management, or Communications an asset)
- Minimum 2+ years of experience in service coordination, scheduling, or dispatching—preferably in cleaning, janitorial, maintenance, or similar field services
- Excellent organizational skills and ability to multitask under pressure
- Strong verbal and written English communication skills
- High level of customer service orientation and problem-solving ability
- Comfortable working independently in a fully remote setup
- Detail-oriented, highly reliable, and self-directed
- Excellent time management skills and ability to handle multiple priorities
- Proven ability to follow structured systems and SOPs
- Proactive and solution-focused mindset
- Maintains confidentiality and professionalism
Your responsibilities will include (but are not limited to):
- Create, manage, and update schedules for cleaning/janitorial teams
- Assign and dispatch field staff based on availability, location, and skillset
- Monitor job completion and reassign resources as needed
- Maintain records of work orders and assignments
- Serve as first point of contact for clients
- Respond to service requests, inquiries, and complaints promptly
- Ensure timely follow-up and resolution of client concerns
- Document service issues, feedback, and resolutions
- Provide accurate job completion and time-tracking data for invoicing/reporting
- Collaborate with operations/management to identify service gaps and improvements
This Position Is Perfect For You If You Are…
- Organized
- Detail-oriented
- Proactive problem solver
- Reliable and self-directed
- Professional and customer-focused
- Adaptable to changing priorities
Perks:
- Paid PH holidays after 3 months
- Attendance incentives after 3 months
- Referral bonuses
- Performance appraisal
- Prepaid health and wellness card after 6 months