Overview
We are looking for an experienced Operations Coordinator to support a fast-growing UK property management company based in Liverpool.
We are looking for the following specific requirements
- Proven experience in UK property management, preferably HMO or supported living
- Strong understanding of UK property operations and compliance processes
- Excellent written and verbal English communication skills
- Experience managing tenant, provider, supplier, and contractor communications
- Strong organizational and time management skills
- High attention to detail
- Ability to multitask and prioritize competing tasks
- Comfortable using Microsoft Office and online collaboration tools
- Able to work independently with minimal supervision
- Willing to attend scheduled remote team meetings
Your responsibilities will include (but are not limited to):
- Monitor and triage operational inboxes daily
- Categorize incoming emails and prioritize operational requests
- Draft routine email responses and escalate complex matters
- Manage tenant communications
- Liaise with housing providers, Housing Associations, and care operators
- Track compliance documents and renewal schedules
- Coordinate compliance renewals with contractors
- Communicate with suppliers and maintenance contractors via email and WhatsApp
- Monitor maintenance progress and update records
- Attend scheduled virtual team meetings
- Record meeting notes and follow up on action items
- Coordinate operational activities between AI agents and the human team
- Escalate urgent operational matters to the Directors
- Support the day-to-day operational coordination of the business